Shipping policy

All standard orders are shipped via UPS Ground or USPS.

We offer complimentary standard shipping on all U.S. domestic orders of $200 or more. For orders under $200, a $12 flat rate applies. Expedited shipping (1–2 business day delivery) is available for a $30 flat rate.

In-Store Pickup

We offer complimentary in-store pickup at our Portland, Maine location during regular business hours. You will receive a notification when your order is ready for pickup.

Order Processing & Delivery

Orders are processed and shipped within 1–2 business days.

• Standard delivery typically arrives within 5–7 business days after shipment
• Expedited delivery arrives within 1–2 business days after processing

Please note: During peak sale periods and winter weather conditions, processing and transit times may be slightly delayed.

Taxes

Orders shipped to addresses within the state of Maine are subject to 5.5% Maine sales tax.

Shipping Restrictions

At this time, we are unable to ship to Hawaii, Alaska, or international destinations.

Lost or Missing Packages

If you believe your package is delayed or missing, please contact us at orders@shopzane.com before filing a claim with the carrier.

We are happy to assist in locating your shipment, however, Zane is not responsible for packages once they are marked as delivered by the carrier.

If you would like signature confirmation upon delivery, please request this at the time of order placement.

Return Shipping Costs

All return shipping costs are the responsibility of the customer. A $12 return shipping fee will be deducted from your refund.

In-Store Purchases (Shipping Option)

For in-store purchases that require shipping, complimentary standard shipping is offered on orders of $200 or more. For orders under $200, a $12 flat rate applies.