Free standard shipping on all orders over $100!

Open 7 days a week @ our Portland, Maine location


All returns and exchanges must be pre-authorized. We retain the right to refuse any unauthorized returns.

We reserve the right to deny credits if the merchandise returned does not meet our policy requirements: Returned items must be in the same condition in which they were received: unworn, unwashed with receipt and tags attached, as well as any dust bags and/or boxes. 

Please keep in mind that your returns will likely go home with another shopper, so we ask that you pack items carefully and return in good condition.

All purchases of sale items, swimwear, hats, masks, candles, apothecary items, intimates and jewelry are final sale. Gift cards are non-refundable. 


All standard orders are shipped via UPS Ground or USPS. We offer free standard shipping on all US domestic orders of $100 or more. For orders under $100, we charge a flat rate of $12.

For expedited shipping, please choose the UPS 2-Day Air option at checkout. Rates are calculated by actual shipping cost, according to the carrier.

Free store pickup is available during regular business hours at our Portland, Maine location. 

Orders are all processed and shipped within 2 business days and should arrive within 5-7 business days. Please note that during busy sales periods and winter months, shipping times may be delayed. 

Shipments to addresses within the state of Maine are subject to Maine sales tax (5.5%). 

We cannot ship to Hawaii, Alaska, or internationally at this time. 

Zane is not responsible for packages once they have been delivered by the carrier. If your package should fail to make it to you, we will do everything we can to track it down but claims should be made with the carrier. Please let us know when placing an order if you would like us to require a signature for delivery. 

All shipping costs for returns and exchanges are the responsibility of the customer. Standard return shipping cost of $12 will be deducted from the refund amount upon return.

For Phone Orders + In-Store Purchases, we offer free standard shipping for purchases over $500. For phone orders and in-store purchases under that total, the standard flat rate of $12 will be charged.