Policies

All standard orders are shipped via UPS Ground or USPS.

We offer complimentary standard shipping on all U.S. domestic orders of $200 or more. For orders under $200, a $12 flat rate applies. Expedited shipping (1–2 business day delivery) is available for a $30 flat rate.

In-Store Pickup

We offer complimentary in-store pickup at our Portland, Maine location during regular business hours. You will receive a notification when your order is ready for pickup.

Order Processing & Delivery

Orders are processed and shipped within 1–2 business days.

• Standard delivery typically arrives within 5–7 business days after shipment
• Expedited delivery arrives within 1–2 business days after processing

Please note: During peak sale periods and winter weather conditions, processing and transit times may be slightly delayed.

Taxes

Orders shipped to addresses within the state of Maine are subject to 5.5% Maine sales tax.

Shipping Restrictions

At this time, we are unable to ship to Hawaii, Alaska, or international destinations.

Lost or Missing Packages

If you believe your package is delayed or missing, please contact us at orders@shopzane.com before filing a claim with the carrier.

We are happy to assist in locating your shipment, however, Zane is not responsible for packages once they are marked as delivered by the carrier.

If you would like signature confirmation upon delivery, please request this at the time of order placement.

Return Shipping Costs

All return shipping costs are the responsibility of the customer. A $12 return shipping fee will be deducted from your refund.

In-Store Purchases (Shipping Option)

For in-store purchases that require shipping, complimentary standard shipping is offered on orders of $200 or more. For orders under $200, a $12 flat rate applies.

We kindly ask that all returns and exchanges be pre-authorized. Items sent without prior approval may be refused.

Gift cards are final sale and non-refundable.

To be considered for return or exchange, merchandise must be returned in immaculate condition:

• Unworn and unwashed
• With all original tags attached
• Accompanied by the original receipt
• Inclusive of all original packaging (dust bags, boxes, etc.)

Final sale catagories not eligible for return or exchange:

Jewelry, Socks & Hosiery, Handbags, Sunglasses, Apothecary, Swimwear, Hats, Gloves, Hair Accessories, Candles, Intimates, and all Sale merchandise.

The following categories are final sale and are not eligible for return or exchange:

Jewelry, Socks & Hosiery, Handbags, Sunglasses, Apothecary, Swimwear, Hats, Gloves, Hair Accessories, Candles, Intimates, and all Sale merchandise.

Online purchases may be returned within 10 days of delivery for a refund to the original form of payment, less a $12 return shipping fee.

• Original shipping charges are non-refundable
  
• Returns may be completed by mail or in-store
  
• Once a return label has been issued, the return must be initiated with the carrier within 5 days. Returns not shipped within this timeframe may no longer be accepted.
  

All returns must meet the eligibility requirements outlined above.

In-store purchases may be returned within 10 days of purchase for store credit only.

• Refunds are not offered for retail purchases
• Returns may be completed in-store or by mail
• Store credit is issued without expiration and may be redeemed in-store or online

All returns must meet the condition requirements outlined above.

We are happy to assist with exchanging your order for a different size or style whenever possible. However, we are unable to hold items in advance, as our online inventory is shared with our boutique locations and is subject to availability.

To ensure you secure the item you want, we recommend placing a new order for the desired piece and returning your original purchase for a refund or store credit once it has been received.

Refunds or store credit will be issued promptly upon receipt and inspection of the returned item.

We’re here to help make the return process as seamless as possible. To begin, all returns must be pre-authorized by our team to ensure they meet our return policy.

Please follow the steps below to initiate your return:

1. Visit our returns portal and sign in using the email address used to place your order. You will receive a one-time code to access your order details.
2. Select the item(s) you would like to return and indicate the reason for return.
3. Your request will be reviewed by our team. If approved, you will receive a pre-paid return shipping label. Please note that a $12 return shipping fee will be deducted from your refund.
   * Once a return label is issued, the return must be shipped within 5 days. Returns not shipped within this timeframe may not be accepted.
   
4. Carefully package your items for return. We encourage thoughtful packaging, as items are often re-shopped.
   If you are local, you are also welcome to return your items in-store.
5. Once your return is received and inspected, your refund or store credit will be processed. Please allow 1–2 weeks for your refund to appear on your original form of payment.