Our brick-and-mortar shop is located at 41 Exchange Street in Portland, Maine. We're currently open Monday - Saturday from 10am - 6pm, and Sunday from 10am - 5pm. For any last minute closures or updates, check our Instagram!
We do not have a designated parking lot, but there is plenty of available street parking on Exchange Street and nearby. There are also multiple covered parking garages within a short walking distance of Zane.
We do! Please reach out to our team of stylists directly by texting/calling them at 207-420-1800 or sending an email to firstname.lastname@example.org. We would be happy to arrange for a one-on-one shopping appointment (Or party! Bring your friends!) outside of regular store hours.
Yes! Our brick-and-mortar location shares stock with shopzane.com, so if it’s available online, it’ll be available in-store. Come by + try it on!
Absolutely! Be sure to select store pickup at checkout, and then come by the shop at your convenience to pick up your order.
We ask that you please come by to pick up your order within two weeks as we are a small shop with limited space. If you choose store pickup and now need your order shipped, just give us a call and we can help get you sorted.
All orders are processed and shipped within 2 business days (but we always aim for same-day when possible!), and should arrive within 5-7 business days. We’ll try our best to let you know if there’s a delay with your order, but keep in mind that orders tend to take longer to arrive during holiday season and winter months.
At this time we only ship within the contiguous United States.
Sorry, Hawaii and Alaska - that means we can't ship to you yet either!
Sure! Just choose the UPS 2-Day Air option at checkout. Rates for expedited shipping will be calculated at checkout in accordance to actual shipping costs from the carrier, so rates will vary!
We feel your pain, it's the worst!
Send us an email to email@example.com and we will try our best to help you track down your order!
However, Zane is not responsible for packages once they are marked as delivered, so we recommend that you make a claim with the carrier.
We're happy to help! Send us an email to firstname.lastname@example.org and we will assist you as soon as we can!
Returns + Exchanges
Since your return will become another shoppers’s treasure, we ask that you package your returns carefully! Returned items must be unworn, unwashed, with receipt and tags attached (as well as dust bags + boxes).
Online store returns: Online orders can be returned within 14 days of receiving your order for a full refund, less return shipping costs. Shipping costs are non-refundable.
Retail store returns: In store purchases can be returned within 14 days of purchase for store credit. We do NOT offer refunds for retail store purchases.
We're glad you asked! All returns must be pre-authorized by our team to ensure that they meet our return policy. Here's how you can get your return started by requesting return authorization:
1. Log in to your Zane account with the email address used to place your order. Go to your orders tab at the top of the page. (Don't worry if you didn't make an account when you placed your order - rest assure your order is in our system - just enter email you used to place order and you will receive a one time code to login and see your order)
2. Select the item(s) you'd like to return and select the reason for returning.
3. Our team will review your return request and authorize the return if eligible. If authorized, you will receive a pre-paid shipping label. Please note that return shipping costs are responsibility of the customer and will be deducted from your refund.
4. Carefully pack your returned items (keep in mind that they will likely go home with another shopper!) and mail at your earliest convenience. Or if you're local, come by the store and drop off your return.
5. Once your return is received and reviewed by our team, we will process your refund/store credit. Please allow one to two weeks for refunds to be processed back to your original payment method.
Need help starting a return? Give our team a call at 207-420-1800 and we would be happy to help.
All sale styles are final sale and cannot be returned or exchanged.
Items in the following categories are also final sale and cannot be returned or exchanged: swimwear, hats, masks, candles, apothecary items, intimates and jewelry.
Still not sure? Reach out to our team to double check before placing your order!
We’d love to help, but we cannot promise to “hold” items until your return is received as our online inventory is pulled from brick + mortar inventory and is subject to availability.
To ensure you get the style you’re after, please process your return and place a new order for the item you'd like to exchange for.
You will receive a refund when we receive the original purchase.
Shipping costs for returns and exchanges are the responsibility of the customer, and we will deduct a flat rate of $12 from the refund amount received.
If you’re local and want to return or exchange your order, we recommend coming by in person to save on shipping costs + to speed up the process!
Stop it, we’re blushing ;) Send us an email to email@example.com with the scope of your collaboration idea, and we’ll be in touch if it seems like a good fit!
We’d love to take a look! Email us at firstname.lastname@example.org and our buyer will get in touch if they like what they see.
If you have a question about shipping or return policies, you might be able to find it HERE.
Otherwise, give us a call and we'd be happy to help out! You can call (or text!) us at 207-420-1800. If you'd like to send us an email, we will get back to you as soon as we can. Please use email@example.com for general inquiries, and firstname.lastname@example.org for questions around orders, returns and exchanges. Thank you!