FAQ
Portland, ME Store
Our brick-and-mortar shop is located at 41 Exchange Street in Portland, Maine. We're open Everyday 10am-6pm. For any last minute closures or updates, check our Instagram!
We do not have a designated parking lot, but there is plenty of available street parking on Exchange Street and nearby. There are also multiple covered parking garages within a short walking distance of Zane.
We do. Please reach out to our team of client style advisors directly by texting/calling them at 207-420-1800 or sending an email to info@shopzane.com. We would be happy to arrange for a one-on-one or private group appointment outside of regular store hours.
Yes. Our brick-and-mortar location shares stock with shopzane.com, so if it’s available online, it’ll be available in-store.
We do. Be sure to select store pickup at checkout, and then come by the shop at your convenience to pick up your order.
We ask that you please come by to pick up your order within two weeks as we are a small shop with limited space. If you choose store pickup and now need your order shipped, just give us a call and we can help get you sorted.
Shipping
All standard orders are shipped via UPS Ground or USPS. We offer FREE standard shipping on all US domestic standard orders of $200 or more. Standard orders under $200, we charge a flat rate of $12. We offer expedited shipping (Express 1-2 days) for a flat rate of $30.
Free store pickup is available during regular business hours at our Portland, Maine location.
Orders are processed and shipped within 2 business days and should arrive within 5-7 business days unless you choose Express shipping at checkout in which your will arrive in 1-2 days after processing. Please note that during busy sales periods and winter months, shipping times may be delayed due to processing and courier transit time.
Shipments to addresses within the state of Maine are subject to Maine sales tax (5.5%).
We cannot ship to Hawaii, Alaska, or internationally at this time.
Zane is not responsible for packages once they have been delivered by the carrier. If your package should fail to make it to you, we will do everything we can to track it down but claims should be made with the carrier. Please let us know when placing an order if you would like us to require a signature for delivery.
All shipping costs for returns and exchanges are the responsibility of the customer. Standard return shipping cost of $12 will be deducted from the refund amount upon return.
At this time we only ship within the contiguous United States.
Apologies, Hawaii and Alaska - that means we can't ship to you yet either.
Yes. Just choose Express Ship option at checkout for 1-2 days shipping. If you are in a fashion or gifting emergency you can call our retail store and we can see what we can do to try to get it to you even faster.
We feel your pain, it's the worst.
Send us an email to orders@shopzane.com and we will try our best to help you track down your order.
Please do not start a claim with your courier until you have reach out to us.
However, Zane is not responsible for packages once they are marked as delivered.
We're happy to help. Send us an email to orders@shopzane.com and we will assist you as soon as we can.
Returns + Exchanges
Since your return will become another shoppers’s treasure, we ask that you package your returns carefully! Returned items must be unworn, unwashed, with receipt and tags attached (as well as dust bags + boxes).
Online store returns: Online orders can be returned within 14 days of receiving your order for a full refund, less return shipping costs. Shipping costs are non-refundable.
Retail store returns: In store purchases can be returned within 14 days of purchase for store credit. We do NOT offer refunds for retail store purchases.
Please see our full return policy for additional information.
We're glad you asked! All returns must be pre-authorized by our team to ensure that they meet our return policy. Here's how you can get your return started by requesting return authorization:
1. Start a Return with the email address used to place your order. Enter email you used to place order and you will receive a one time code to login and see your order.
2. Select the item(s) you'd like to return and select the reason for returning.
3. Our team will review your return request and authorize the return if eligible. If authorized, you will receive a pre-paid shipping label. Please note that return shipping costs are responsibility of the customer and will be deducted from your refund.
4. Carefully pack your returned items (keep in mind that they will likely go home with another shopper!) and mail at your earliest convenience. Or if you're local, come by the store and drop off your return.
5. Once your return is received and reviewed by our team, we will process your refund/store credit. Please allow one to two weeks for refunds to be processed back to your original payment method.
Need help starting a return? Give our team a call at 207-420-1800 and we would be happy to help.
Sure! Just be sure that you pre-authorize the return with our team by logging into your account.
All sale styles are final sale and cannot be returned or exchanged.
Items in the following categories are also final sale and cannot be returned or exchanged. Jewelry, Socks, Hosiery, Sunglasses, Apothecary, Fragrance, Swimwear, Hats, Hair Accessories, Candles, Intimates, Masks are FINAL SALE. Still not sure? Reach out to our team to double check before placing your order!
We’d love to help, but we cannot promise to “hold” items until your return is received as our online inventory is pulled from brick + mortar inventory and is subject to availability.
To ensure you get the style you’re after, please process your return and place a new order for the item you'd like to exchange for.
You will receive a refund when we receive the original purchase.
Shipping costs for returns and exchanges are the responsibility of the customer, and we will deduct a flat rate of $12 from the refund amount received.
If you’re local and want to return or exchange your order, we recommend coming by in person to save on shipping costs + to speed up the process!
Gift Cards
Yes! Gift cards can be purchased online are delivered via email and can be redeemed both in-store and online.
If you require a physical gift card to be mailed, it must be purchased in person. Please note, physical gift cards cannot be purchased over the phone.
Gift cards purchased online are delivered via email and can be redeemed both in-store and online.
If you require a physical gift card to be mailed, it must be purchased in person. Please note, physical gift cards cannot be purchased over the phone.
If you require a physical gift card to be mailed, it must be purchased in person. Please note, physical gift cards cannot be purchased over the phone.
Gift cards purchased online are delivered via email and can be redeemed both in-store and online.
Yes! Gift cards purchased online are delivered via email and can be redeemed both in-store and online.
No! Gift cards will never expire. Gift cards are redeemable both at our brick-and-mortar location and online.
+ ETC.
Send us an email to info@shopzane.com with the scope of your collaboration idea, and we’ll be in touch if it seems like a good fit.
Email us at info@shopzane.com and our buyer will get in touch if they like what they see.
If you have a question about shipping or return policies, you might be able to find it HERE.
Otherwise, give us a call and we'd be happy to assist You can call or text us at 207-420-1800. If you'd like to send us an email, we will get back to you as soon as we can. Please use info@shopzane.com for general inquiries, and orders@shopzane.com for questions around orders, returns and exchanges. Thank you.