FAQ
Retail Location
Our retail location is located at 41 Exchange Street in Portland, Maine. We're open Everyday 10am-6pm. For any last minute closures or updates, check our Instagram!
We do not have a designated parking lot, but there is plenty of available street parking on Exchange Street and nearby. There are also multiple covered parking garages within a short walking distance of Zane.
Yes, we are pleased to offer private styling appointments for clients seeking a more personalized experience. Whether you are refining your wardrobe, selecting a special piece, or shopping for an occasion, our team is available for one-on-one guidance tailored to you.
We also host private group shopping appointments, ideal for friends, celebrations, or seasonal gatherings. These experiences offer exclusive access to our collection in an intimate boutique setting.
To inquire or schedule an appointment, please contact our team directly by emailing info@shopzane.com. We look forward to welcoming you.
Yes. Our retail location shares stock with shopzane.com, so if it’s available online, it’ll be available in-store.
We do. Be sure to select store pickup at checkout, and then come by the shop at your convenience to pick up your order.
We ask that you please come by to pick up your order within two weeks as we are a small shop with limited space. If you choose store pickup and now need your order shipped, just give us a call and we can help get you sorted.
Shipping
All standard orders are shipped via UPS Ground or USPS.
We offer complimentary standard shipping on all U.S. domestic orders of $200 or more. For orders under $200, a $12 flat rate applies. Expedited shipping (1–2 business day delivery) is available for a $30 flat rate.
In-Store Pickup
We offer complimentary in-store pickup at our Portland, Maine location during regular business hours. You will receive a notification when your order is ready for pickup.
Order Processing & Delivery
Orders are processed and shipped within 1–2 business days.
- Standard delivery typically arrives within 5–7 business days after shipment
- Expedited delivery arrives within 1–2 business days after processing
Please note: During peak sale periods and winter weather conditions, processing and transit times may be slightly delayed.
Taxes
Orders shipped to addresses within the state of Maine are subject to 5.5% Maine sales tax.
Shipping Restrictions
At this time, we are unable to ship to Hawaii, Alaska, or international destinations.
Lost or Missing Packages
If you believe your package is delayed or missing, please contact us at orders@shopzane.com before filing a claim with the carrier.
We are happy to assist in locating your shipment, however, Zane is not responsible for packages once they are marked as delivered by the carrier.
If you would like signature confirmation upon delivery, please request this at the time of order placement.
Return Shipping Costs
All return shipping costs are the responsibility of the customer. A $12 return shipping fee will be deducted from your refund.
In-Store Purchases (Shipping Option)
For in-store purchases that require shipping, complimentary standard shipping is offered on orders of $200 or more. For orders under $200, a $12 flat rate applies.
At this time we only ship within the contiguous United States.
Apologies, Hawaii and Alaska - that means we can't ship to you yet either.
Yes. Simply select Express Shipping at checkout for 1–2 business day delivery.
If your order is time-sensitive or needed for a special occasion, feel free to contact us directly. We will always do our best to accommodate rush requests whenever possible.
We feel your pain, it's the worst.
Send us an email to orders@shopzane.com and we will try our best to help you track down your order.
Please do not start a claim with your courier until you have reach out to us.
However, Zane is not responsible for packages once they are marked as delivered.
We're happy to help. Send us an email to orders@shopzane.com and we will assist you as soon as we can.
Returns + Exchanges
We hope every piece finds the right home. If something isn’t quite right, we gladly accept returns that meet the guidelines below.
Please return items thoughtfully, as they will be re-shopped. All merchandise must be in original condition—unworn, unwashed, and with all tags attached—along with the original receipt and packaging, including dust bags and boxes where applicable.
The following categories are final sale and are not eligible for return or exchange either in store or online:
Jewelry, Socks & Hosiery, Handbags, Sunglasses, Apothecary, Swimwear, Hats, Gloves, Scarves, Hair Accessories, Candles, Intimates, and all Sale merchandise.
Online store returns: Online orders can be returned within 10 days of receiving your order for a full refund, less return shipping costs. Shipping costs are non-refundable.
Retail store returns: In store purchases can be returned within 10 days of purchase for store credit. We do not offer refunds for retail store purchases.
Please see our full return policy for additional information.
We’re here to help make the return process as seamless as possible. To begin, all returns must be pre-authorized by our team to ensure they meet our return policy.
Please follow the steps below to initiate your return:
- Visit our returns portal and sign in using the email address used to place your order. You will receive a one-time code to access your order details.
- Select the item(s) you would like to return and indicate the reason for return.
- Your request will be reviewed by our team. If approved, you will receive a pre-paid return shipping label. Please note that a $12 return shipping fee will be deducted from your refund.
* Once a return label is issued, the return must be shipped within 5 days. Returns not shipped within this timeframe may not be accepted. - Carefully package your items for return. We encourage thoughtful packaging, as items are often re-shopped.
If you are local, you are also welcome to return your items in-store. - Once your return is received and inspected, your refund or store credit will be processed. Please allow 1–2 weeks for your refund to appear on your original form of payment.
Sure! Just be sure that you pre-authorize the return with our team by logging into your account.
The following categories are final sale and are not eligible for return or exchange:
Jewelry, Socks & Hosiery, Handbags, Sunglasses, Apothecary, Swimwear, Hats, Gloves, Scarves, Hair Accessories, Candles, Intimates, and all Sale merchandise.
We are happy to assist with exchanges whenever possible; however, we are unable to hold or reserve items, as our online inventory is shared with our boutique locations and is subject to availability.
To ensure you secure the size or style you prefer, we recommend placing a new order for the desired item and completing a return for your original purchase. Once your return has been received and processed, a refund will be issued to your original form of payment.
Return and exchange shipping costs are the responsibility of the customer. A flat $12 return shipping fee will be deducted from your refund.
If you are local, we welcome you to visit us in-store for returns or exchanges. This is often the quickest way to complete your request and avoids any shipping charges.
Gift Cards
Yes! Gift cards can be purchased online are delivered via email and can be redeemed both in-store and online.
If you require a physical gift card to be mailed, it must be purchased in person. Please note, physical gift cards cannot be purchased over the phone.
Gift cards purchased online are delivered via email and can be redeemed both in-store and online.
If you require a physical gift card to be mailed, it must be purchased in person. Please note, physical gift cards cannot be purchased over the phone.
If you require a physical gift card to be mailed, it must be purchased in person. Please note, physical gift cards cannot be purchased over the phone.
Gift cards purchased online are delivered via email and can be redeemed both in-store and online.
Yes! Gift cards purchased online are delivered via email and can be redeemed both in-store and online.
No! Gift cards will never expire. Gift cards are redeemable both at our brick-and-mortar location and online.
+ ETC.
Send us an email to info@shopzane.com with the scope of your collaboration idea, and we’ll be in touch if it seems like a good fit.
Email us at info@shopzane.com and our buyer will get in touch if they like what they see.
If you have a question about shipping or return policies, you might be able to find it HERE.
Otherwise, give us a call and we'd be happy to assist You can call or text us at 207-420-1800. If you'd like to send us an email, we will get back to you as soon as we can. Please use info@shopzane.com for general inquiries, and orders@shopzane.com for questions around orders, returns and exchanges. Thank you.